Understanding the 12th Tribe return policy is the first step to a stress-free shopping experience with this unique brand. Whether you’ve received an item that isn’t quite right or you’ve simply changed your mind, knowing the rules helps you act quickly and confidently.
This guide breaks down everything you need to know. We’ll cover timeframes, condition requirements, and the steps to initiate a return. We’ll also explain how refunds work and what to do if you encounter any issues. Our goal is to make this process as clear and simple as possible for you.
12th Tribe Return Policy
The core return policy for 12th Tribe is designed to be straightforward. They offer a 30-day window from the date you receive your item to request a return. It’s important to note that this is for most standard items, but there are some key exceptions we’ll discuss later.
To be eligible, items must be in their original, unworn, and unwashed condition. All original tags and packaging should be attached. This means you can try the item on to check for fit and style, but it cannot show any signs of wear or be altered in any way.
What Items Are Final Sale?
Not everything can be sent back. To avoid disappointment, you should be aware of non-returnable items before you purchase. These typically include:
- Items marked as “Final Sale” or “Sale” on the product page or your receipt.
- Gift cards or e-gift cards.
- Personalized or custom-made items.
- Underwear, swimwear, and pierced earrings for hygiene reasons (unless faulty).
- Any item that does not meet the return condition requirements.
Step-by-Step Return Process
Follow these steps to ensure your return is processed smoothly and without delay.
Step 1: Initiate Your Return Online
Start by visiting the 12th Tribe website. Log into your account and navigate to your order history. Select the item(s) you wish to return and provide a reason for the return. This information helps the company improve its products and service. You will then receive a Return Merchandise Authorization (RMA) number and instructions.
Step 2: Package Your Item Securely
Place the item in its original packaging, if possible. Include all tags and any accessories that came with it. It’s a good idea to use a sturdy shipping box. Securely attach the provided return shipping label to the outside of the package, making sure to cover or remove any old labels.
Step 3: Ship Your Return
Drop off your packaged return at the designated carrier location (like USPS, UPS, or FedEx, depending on the label provided). Always get a proof of postage receipt! This is your evidence that you shipped the item on time in case the package gets lost in transit.
Step 4: Track and Confirm
Use the tracking number on your receipt to monitor the return’s journey back to the 12th Tribe warehouse. The company will typically send you an email confirmation once they have received and inspected your return.
Understanding Refunds and Credits
Once your return is approved, 12th Tribe will issue a refund to your original payment method. It’s crucial to understand the timeline: while the refund is often processed within a few business days of approval, it can take additional time for your bank or credit card company to post the credit to your account. This usually takes 5-10 business days total, but sometimes longer.
Please note that original shipping charges are generally non-refundable, unless the return is due to a company error or a defective product. Return shipping fees are also typically the responsibility of the customer, unless otherwise stated.
Exchanges vs. Returns
12th Tribe often handles exchanges by processing a return and then a separate new purchase. The most reliable method is to check their website’s “Help” or “FAQ” section for the current excahnge procedure. If you need a different size or color, it’s usually fastest to return the original item and place a new order for the desired variant. This ensures you get the item before it sells out.
What About Damaged or Defective Items?
If your item arrives damaged, defective, or is not what you ordered, contact 12th Tribe customer service immediately. Do not initiate a standard return. You will likely need to provide photos of the issue, the packaging, and your order details. In these cases, 12th Tribe will usually cover all shipping costs and offer a replacement or full refund, including original shipping fees.
International Returns
If you are shopping from outside the brand’s primary country (often the US or UK), return policies may differ. International customers are often responsible for any duties, taxes, and shipping costs associated with the return. These costs are usually non-refundable. Always check the specific international policy on the website before ordering if you think you might need to make a return.
Gift Returns
Returning a gift follows a similar process but may require different information. You will likely need the order number from the gift receipt. Refunds for gift returns are usually issued in the form of store credit or a gift card to the original purchaser. If you have questions about a gift, reaching out to customer service with the gift receipt details is the best course of action.
Tips for a Smooth Return Experience
- Act quickly. Don’t let the 30-day window slip past you.
- Inspect items upon arrival. Check for issues as soon as you open the package.
- Keep all packaging and tags until you are sure you are keeping the item.
- Take clear photos if there’s a problem. This provides evidence if needed.
- Always use the official return portal. This ensures your return is logged correctly in their system.
Common Return Mistakes to Avoid
Even with the best intentions, small errors can delay your refund. Here are common pitfalls:
- Sending an item without authorization: Always get an RMA number first. Unauthorized returns may be refused at the warehouse.
- Forgetting to include tags: Items returned without original tags are often rejected.
- Using the wrong shipping method: Stick to the carrier and label provided by 12th Tribe.
- Missing the return deadline: The 30-day period is strict; calendar it from your delivery date.
- Assuming sale items are returnable: Always double-check the product page for final sale notices.
Contacting Customer Service
If you have questions that aren’t answered online, you can contact 12th Tribe’s customer service team. The best ways are typically:
- Email: Use the contact form on their website for a written record.
- Live Chat: If available, this can provide quick answers during business hours.
- Social Media: Sending a direct message on platforms like Instagram can sometimes get a prompt response.
When you contact them, have your order number, product details, and any relevant photos ready. This helps them assist you faster and more effectively.
Store Credit as an Option
Sometimes, accepting store credit can be a faster or more flexible option, especially for items nearing the return deadline or for international returns. If you shop with 12th Tribe frequently, this can be a convenient alternative. The credit is usually issued instantly upon return approval and can be used on your next purchase without waiting for bank processing times.
Seasonal or Extended Return Policies
During major holiday seasons, 12th Tribe may offer an extended return window. For example, purchases made in November and December might be eligible for return until the end of January. Always verify the return window stated on your receipt or in the seasonal policy announcements on their website, as these terms can change from year to year.
FAQs About 12th Tribe Returns
How long does it take to get my refund from 12th Tribe?
After they receive and approve your return, it usually takes 5-10 business days for the refund to appear back on your original payment method. Processing at their warehouse can add a few days, so allow up to two weeks from when you ship it.
Can I return a 12th Tribe item to a physical store?
This depends entirely on wheter 12th Tribe has brick-and-mortar retail locations. As primarily an online brand, they often do not have stores for in-person returns. Always check their website for the most current information on return locations.
What if I lost my return label from 12th Tribe?
You should be able to log back into the return portal on their website and re-print your label. If you can’t find it, contact customer service with your RMA number, and they can email you a new copy. Do not ship without the official label.
Does the 12th Tribe return policy cover worn items?
No, items must be unworn and unwashed with all tags attached. The policy is for new merchandise only. A worn item would be considered used and is not eligible for a standard refund.
My 12th Tribe return was denied. What can I do?
First, review the reason for denial provided by the company. Common reasons are missed deadlines or incorrect condition. If you believe it was a mistake, respond to the denial email with any evidence you have (like proof of postage within the window) and politely ask for a review.
Are there restocking fees for 12th Tribe returns?
Typically, 12th Tribe does not charge restocking fees for standard returns that meet their policy conditions. However, fees may apply for international returns or in specific circumstances outlined in their policy. It’s always wise to read the fine print.
Final Thoughts on Navigating Returns
Knowing the details of the 12th Tribe return policy empowers you to shop with confidence. By following the steps, keeping items in new condition, and acting within the timeframe, you can handle returns without hassle. Remember to check for policy updates on their official website, as terms can evolve. When in doubt, reaching out to their customer service with specific questions is the best way to get the most accurate and current information for your situation.